Entrepreneurship Zone: 01 April 2025: Nigerian entrepreneur identifies an opportunity in pharmacy sector

Tue Apr 1 11:09:37 CAT 2025

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Entrepreneurship Zone: 01 April 2025: Nigerian entrepreneur identifies an opportunity in pharmacy sector

 <http://www.oldmutual.co.zw/> 

Mobolaji Ajayi is the founder and CEO of Nigeria’s Purelife Pharmacy, a business offering pharmacy and primary healthcare services through both physical stores and an online platform. Jaco Maritz spoke with Ajayi about her journey as an entrepreneur so far.

Topics discussed in the interview include:

·         Identifying a new pharmacy business model in Nigeria

·         Human resources challenges due to the exodus of healthcare workers seeking better opportunities abroad

·         Ajayi’s unconventional approach to marketing

·         The reasons behind starting a pharmaceutical wholesale arm

·         Untapped business opportunities in Nigeria’s healthcare sector

Watch the full interview below:

Interview summary

Mobolaji Ajayi saw an opportunity for a pharmacy business that also offered primary care rather than just selling medication. She notes that pharmacies are often the first point of contact for many Nigerians seeking healthcare.

The company opened its first physical outlet in Lagos in 2021, backed by funding that Ajayi raised from her family. To date, it has generated revenue 10 times the initial investment, while remaining entirely bootstrapped.

Navigating regulatory issues was an early hurdle, as the business spans pharmacy, medicine, and technology – each governed by distinct regulations.

Another ongoing challenge is talent acquisition and retention. Nigeria has seen an exodus of healthcare and tech professionals seeking better prospects abroad, making it difficult to find and keep skilled doctors, nurses, pharmacists, and tech specialists.

One of Purelife Pharmacy’s outlets in Lagos.

Bringing healthcare online

In 2023, Purelife launched a digital platform where users can purchase healthcare products, consult with doctors, and book lab services, including blood and urine tests, as well as vaccinations. While Purelife provides some of these services directly, it also collaborates with third-party providers, earning a commission when patients are referred to these external partners.

Purelife has also expanded its physical presence to four branches across Lagos. In addition to serving walk-in customers, the stores act as fulfilment centres for the company’s online business. Currently, about 25% of Purelife’s sales occur online, though the CEO expects this share to grow over time.

Expanding into pharmaceutical wholesale

When Purelife started, it bought its pharmaceutical products from wholesalers, which operate under a different licence than pharmacies. However, Ajayi soon realised the company could secure better pricing and access higher quality products by creating its own wholesale arm. After obtaining the necessary licence, Transcend Pharma was established.

Initially, Transcend Pharma supplied only Purelife Pharmacy, but it has since expanded to serve other businesses. Ajayi notes that Transcend Pharma now makes up a significant part of her healthcare portfolio’s revenue.

In addition to selling pharmaceuticals, Purelife Pharmacy also offers primary healthcare services.

Navigating economic turbulence

Nigeria has recently grappled with significant economic challenges, with its currency, the naira, reaching a new low of over 1,670 to the US dollar at the end of October and annual inflation topping 30% in September.

Ajayi acknowledges the difficulty of the current environment. “We have seen the worst form of currency devaluation since the country was founded. It’s been a very tough time for us as business owners. In fact, I believe business owners in Nigeria are extremely audacious and crazy people – emphasising the word crazy – because it’s not a healthy environment for us as business owners.”

Untapped opportunities in Nigeria’s healthcare sector

Commenting on the under-exploited opportunities in Nigeria’s healthcare sector, Ajayi points to the potential in providing homecare for patients. “People are now tilting towards convenience. People are tilting towards cheaper alternatives to accessing care. I believe that’s one sector that would be a goldmine.”

Kab-Fam sells a variety of electronics and home appliances.

Explain how the company attracts and retains customers.

I don’t play around with marketing; especially online and social media. We also do TV, radio and billboards. I am a marketer and that is our strategy. On Facebook, our page has over 800,000 likes and we are also strong on Instagram. My success has been from online marketing. It is where I started and where we continue to thrive.

So, I don’t see anyone as a threat when it comes to competition. I believe we are on the right track; we have to continue engaging in marketing and opening as many branches as possible. Every branch is like a new company with revenue, so the more the better. We now have about 10% market share with over 90 employees.

What changes are you seeing in Ghana’s retail industry?

E-commerce is the new crude oil. As much as customers want to come to the shop to buy, most want to do it online and have goods delivered.

As I mentioned, online marketing is very important. We are where we are now because of that; any retail business that wants to do well cannot make it without marketing its products on social media. People see the products, businesses or services online, which is the best way to reach out to customers and it has worked magically for Kab-Fam.

Consumer tastes evolve with the times; they know everything thanks to the influence of the internet. In terms of electronics, things change just like every other aspect of technology. We try to go with the trends, the business can’t be stagnant.

Where does Kab-Fam go from here?

Ghana is big, and we are not done with it yet. I will not rush into anything. I try to exhaust what is available before considering other options.

We have not yet captured 50% of the market, so we shouldn’t be looking outside. Once we have 30 to 40 shops, we may consider expanding into other countries. Right now, our focus is on opening as many branches as possible in Ghana.-Howwemadeitinafrica

Mobolaji Ajayi

Interview with Mobolaji Ajayi
CEO, PURELIFE PHARMACY

Lives in: Lagos, Nigeria

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